Privacy Policy

Introduction

Welcome to ArtimanDevs, a software development agency based in Dubai, United Arab Emirates. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (artimandevs.com) or use our services.

By using our website, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number (including WhatsApp numbers when provided)
• Business Information: Company name and job title
• Project Information: Project details, requirements, budget, timeline information, and project briefs
• Communication Information: Any information you choose to provide through our contact forms, discovery forms, or direct communications

We may also automatically collect certain information when you visit our website, including:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on pages
• Referring website addresses
• Usage patterns and interactions with our website

This information is collected through cookies, web beacons, and similar tracking technologies as described in the "Use of Cookies" section below.

Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and measure the effectiveness of our marketing campaigns. Cookies are small text files stored on your device when you visit our website.

We use cookies and tracking technologies for the following purposes:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, including page views, time on site, and user flows. We use Google Analytics for this purpose.
• Preference Cookies: Remember your preferences and settings (e.g., dark mode/light mode theme selection).
• Marketing and Conversion Tracking Cookies: Used to track visitors across websites for marketing purposes and to measure conversion events. We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you submit a form on our website, we may track this as a conversion event to help us understand which marketing channels are most effective.

Google Ads Conversion Tracking: When you interact with our website (such as submitting a contact form or discovery form), we may use Google Ads conversion tracking to record that interaction. This helps us measure the success of our advertising campaigns. The information collected includes the conversion action, value (if applicable), and a unique transaction ID to prevent duplicate counting. This data is processed by Google according to their Privacy Policy.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or set preferences for certain websites. However, disabling certain cookies may affect the functionality of our website. You can also opt out of Google's use of cookies for advertising purposes by visiting Google's Ads Settings.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Respond to your inquiries, provide our services, send technical roadmaps and quotes, and communicate with you about your project
• Communication: Contact you via email, phone, or WhatsApp (if provided) regarding your inquiry or project
• Business Operations: Process transactions, manage client relationships, and maintain business records
• Website Improvement: Analyze website usage patterns, improve user experience, and optimize our website performance
• Marketing and Analytics: Measure the effectiveness of our marketing campaigns, track conversions, and analyze user behavior to improve our services
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Security: Protect against fraud, unauthorized access, and other security threats

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and hosting
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection

Your data is kept confidential, and we maintain strict confidentiality agreements (NDAs) with all clients and service providers.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Generally, we retain:

• Contact form submissions: 3 years or until you request deletion
• Client project information: For the duration of the business relationship and 7 years thereafter for legal and accounting purposes
• Analytics data: Aggregated and anonymized data may be retained indefinitely

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. Your data is kept confidential and is only used for the purposes stated in this policy.

We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting services), subject to strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Opt-Out: Opt out of marketing communications and certain tracking technologies

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days, or as required by applicable law.

Opting Out of Google Ads: You can opt out of Google's use of cookies for personalized advertising by visiting Google's Ads Settings or by using the Google Analytics Opt-out Browser Add-on.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@artimandevs.com
Phone: +971 50 830 7131

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.